KVP International (KVP) maintains a lifetime guarantee against manufacturer’s defects. KVP will not refund any used product because of poor fit, refusal of the pet/patient to wear the item properly, if items expire, or if unused inventory does not sell. KVP will accept unused, unopened, unexpired goods for a 10% restocking fee within 1 year of purchase. In order to determine a manufacturer’s defect, a KVP representative must inspect the item in person, or with photos/videos. Please contact KVP for an RMA#.
The pet owner understands it is their responsibility to see their veterinarian if special medical management or further care pertaining to the wearing of any KVP product is necessary. The pet owner assumes responsibility for informing their veterinarian of any change to their pet's overall health that may affect the wearing of this device.
It is recommend for pet skin examination to be performed daily throughout extended use of KVP products, such as; e-collars and rehab orthopedic products. We also recommend discontinuation of use and to seek a veterinary professional if you are observing any skin irritation, redness, sore spots, hair loss, hot spots, and/or blisters.