Frequently Asked Questions
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Products
If you are a pet parent, you are able to purchase a KVP e-collar through your veterinarian. If you are a veterinarian, you are able to purchase KVP e-collars from one of your distributors. If your distributor does not offer KVP e-collars, please contact us.
All KVP products are available through most distributors for clinics. Visit our distributor map to find yours.
We are sorry to hear that! We always recommend trying to resolve the issue with your distributor. In some cases we may be able to assist, please contact us through our online form.
We are a leading veterinary health manufacturer. If you don’t see something listed online, reach out to us on the Contact Us form and a sales representative will be able to connect with you about new and unlisted product opportunities. Our catalog currently offers: plastic e-collars, long-term e-collars, exotics e-collars, rehabilitation orthopedics, surgical supplies, general patient care, nutrition, biodegradable products, and KONG® toys.
KVP
KVP Intl. is open from 7am-5pm, Monday through Friday. Our offices are typically closed in observance of holidays.
KVP Intl has headquarters in McKinney, TX USA and Dorset, United Kingdom. Our two locations and many partners allow us to reach and ship globally.
You are always able to check in with your distributor sales rep to see if they offer KVP products. You can also check our Distributor Map.
KVP is the exclusive distributor of KONG products in the veterinary industry. You can use the Distributor Map to find distributors in your area that work with KVP to get KONG toys ordered for your clinic.
To see all the tradeshows KVP will be attending for the calendar year, visit us our Tradeshow Pages.
We would be happy to send you print KVP marketing materials. Please use the Contact Us form to request materials. Please be sure to list what you are looking for if the need is specific. You can download and print our product Sell Sheets here.
We are happy to connect you with the correct team member. Please fill out the Contact Us form and one of our representatives will direct your message appropriately.
We are frequently looking for new talent and adding to our ever-growing teams. Apply or send your resume on Careers at KVP, or check Indeed in McKinney, TX for job postings.
Thank you for considering KVP for your needs! Please use the Contact Us form to request any product samples. Be sure to list what products caught your eye!
Wear & Care
We have product videos for most KVP canine and feline cones available to watch. Generally, you will want to measure the circumference of your pet’s neck with a flexible measuring tape, then compare to the size chart.
There are many options that allow full peripheral vision, but provide torso-only coverage of the pet. This helps with tunnel vision and stress. Options available are the Bite Not and Bite Free e-collar alternatives, or the KONG Cloud. Training can also decrease stress for pets, watch our video on how to train for e-collars.
We would recommend looking at our Preferred E-Collar collection for more durable, long-term cones that are easy to clean.
Spot cleaning as you wear, as well as training can minimize damage the pet does to the e-collar. You can also navigate the cone (off of the dog) around frequently visited spaces for your pet to make sure that it does not come in contact with furniture or tight spots.
Using a mild soap and water, you can spot clean surfaces of collars, then line-dry. Make sure you are frequently pulling any hair from the Velcro to ensure that it does not get matted.